Shipping policy

Order processing
Orders are typically processed within 3–5 business days, excluding weekends and holidays. Personalized or custom orders may require customer approval of artwork or other order details before production begins. Delays in receiving that approval may extend processing time.

Shipping rates and delivery estimates
Available shipping methods, charges, and carrier delivery estimates are displayed at checkout before payment. Carrier transit time begins after an order has been processed and is separate from our 3–5 business-day processing time. Free shipping is available for qualifying purchases over $50 when shown at checkout.

Tracking
When tracking is available, customers will receive tracking information after the order ships. Carrier delays may occur after an order leaves our facility and are outside our direct control.

Address accuracy
Customers are responsible for providing a complete and accurate delivery address. Contact us promptly at allthingscustomed.com@gmail.com if an address correction is needed. We cannot guarantee changes after production or shipment begins.

Damaged, missing, or incorrect orders
If an order arrives damaged or incorrect, contact us promptly and no later than 14 days after delivery at allthingscustomed.com@gmail.com. Include the order number and photographs when applicable so we can review the issue.

Questions
ATC By Nay LLC
Email: allthingscustomed.com@gmail.com
Phone: (877) 382-9686