Refund policy

30-day return request period
For eligible non-custom products, you may request a return within 30 days after delivery. To be eligible, the item must be unused and in the same condition in which it was received, with any original tags and packaging. Proof of purchase is required.

To request a return
Email allthingscustomed.com@gmail.com within 30 days after delivery and include your order number and the reason for the request. Returns must be approved before an item is sent back. Items returned without prior authorization may not be accepted. If a return is approved, we will provide return instructions and explain any applicable return-shipping responsibility before you send the item.

Custom and personalized products
Custom, personalized, made-to-order, and special-order products are final sale and cannot be returned or exchanged because they are produced specifically for the customer. This exception does not apply when an item arrives damaged, defective, or materially different from the approved order. Report such an issue within 30 days after delivery.

Customer-submitted content
By submitting photographs, logos, names, artwork, or other materials for customization, the customer confirms that they own the content or have permission to reproduce it. We may decline content that may infringe copyright, trademark, publicity, privacy, or other third-party rights.

Damaged, defective, or incorrect items
Inspect your order after delivery. If an item is damaged, defective, or incorrect, email allthingscustomed.com@gmail.com within 30 days and include the order number and clear photographs when applicable. We will review the issue and work to make it right.

Non-returnable items
In addition to custom and personalized products, we do not accept returns of perishable goods, personal-care goods, hazardous materials, flammable liquids or gases, gift cards, or final-sale items. Contact us before ordering if you have questions about a product’s eligibility.

Exchanges
For an eligible non-custom item, contact us within the 30-day period. The quickest option may be to complete an approved return and place a separate order for the replacement.

Refunds
We will notify you after an approved return is received and inspected. If the refund is approved, it will be issued to the original payment method. Your bank or card provider may require additional time to post the refund. Original shipping charges are not refundable unless the item was damaged, defective, or incorrect.

Contact
ATC By Nay LLC
Email: allthingscustomed.com@gmail.com
Phone: (877) 382-9686