Refund policy

Final sale
Every item is handmade to order; we do not keep ready-made inventory. All sales are final. We do not accept returns or exchanges for change of mind and do not offer refunds for change of mind.

Damaged, defective, or incorrect items
Inspect your order when it arrives. If an item arrives damaged, defective, incorrect, or materially different from the approved order, contact us right away, ideally within 3 days after delivery, at atcbynay@gmail.com. Include your order number and clear photographs when applicable so we can review the issue and work with you on an appropriate resolution. This request to contact us promptly does not limit any rights you may have under applicable law.

Customer-submitted content
By submitting photographs, logos, names, artwork, or other materials for customization, the customer confirms that they own the content or have permission to reproduce it. We may decline content that may infringe copyright, trademark, publicity, privacy, or other third-party rights.

Contact
ATC By Nay LLC
Email: atcbynay@gmail.com
Phone: (909) 683-1552