Shipping policy

Order processing
All items are handmade, and processing times vary by product. Select items can be processed within 3–5 business days, excluding weekends and holidays. Costumes take 1–2 weeks to process, and dominoes take 3 weeks to process. Other handmade items may need longer than 3–5 business days; check the product details for the applicable timeframe. Personalized or custom orders may require customer approval of artwork or other order details before production begins. Delays in receiving that approval may extend processing time.

Shipping rates and delivery estimates
Available shipping methods, charges, and carrier delivery estimates are displayed at checkout before payment. Carrier transit time begins after an order has been processed and is separate from the item's processing time. Free shipping is available for qualifying purchases of $150 or more when shown at checkout.

Tracking
Shipped orders receive a tracking number after they ship. We use Pirate Ship to buy shipping labels. If you choose shipping but later arrange to pick up your order instead, there is no shipment and no shipping tracking number. Carrier delays may occur after an order leaves our facility and are outside our direct control.

Address accuracy
Customers are responsible for providing a complete and accurate delivery address. Contact us promptly at atcbynay@gmail.com if an address correction is needed. We cannot guarantee changes after production or shipment begins.

Damaged, missing, or incorrect orders
Inspect your order when it arrives. If it arrives damaged or incorrect, contact us right away, ideally within 3 days after delivery, at atcbynay@gmail.com. Include the order number and photographs when applicable so we can review the issue. This request to contact us promptly does not limit any rights you may have under applicable law.

Questions
ATC By Nay LLC
Email: atcbynay@gmail.com
Phone: (909) 683-1552